• Air Traffic Control Assistant
• Air Traffic Controller
• Air Traffic Engineer
• Aircraft Maintenance Engineer
• Aircraft Refueller
• Airfield Operations
• Airline Pilot
• Airport Cleaner
• Aviation Security Officers
• Baggage Handler
• Cabin Crew
• Cargo Agent
• Customs and Excise Officers
• Firefighter
• Immigration Officers
• Information Desk Assistants
• Passenger Service Agents (check-in)
• Retail Sales Assistants
• Terminal Duty Manager
• Working at Airports

Information Desk Assistant

The Work

Information Desk Assistants are usually employed by the airport, working inside the terminal building, dealing with requests for information, both face-to-face and over the telephone, from members of the public, airlines and airport staff.

Information Desk Assistants deal with all kinds of queries and requests, both airport and non-airport related.

Skills and Personal Attributes

To be an Information Desk Assistant, you should:

• Be friendly and enjoy working with the public and meeting new people
• Have excellent communication skills
• Be calm and work well under pressure
• Have a sense of humour
• Have the ability to do several things at once and retain a lot of information
• Have good keyboard/IT skills.

Entry Requirements

Different airports have various entry requirements. However, formal qualifications are not always essential, particularly for adults with relevant customer service skills and experience.

• Some experience of working in a reception role may be useful and a good knowledge of languages including fluency in at least one foreign language is useful.
• Good communication/organisational skills and experience are important.
• Knowledge of the airport is useful.
• A five year checkable work history.
• You will need to pass a full and strict criminal record check.

Training

This is normally undertaken on-the-job by the airport, and includes training relating to customer care, emergency procedures, operating the IT systems and using reference materials.

Directions Finningley offer Customer Service, Airline and Airport Operations and related courses at OCN Levels 1, 2 and 3 (BTEC Certificate).

Opportunities

Opportunities for Information Desk Assistants exist at most of the United Kingdom's major and regional airports.

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